Here at Trekfood we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
We do not use any of your details for marketing and we do not send out emails, text messages or mail without your express consent, i.e. you have requested this personally.
Any information entered forms on our website in relation to personal data is never shared with any third party or used and supplied for marketing unless consent is given.
Trekfood is committed to ensuring that your privacy is protected. We can assure you that should we ask you to provide certain information by which you can be identified when using this website, that it will only be used in accordance with this privacy statement.
Trekfood may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes made.
How we use the information we collect
The information collected when you register with us at www.trekfood.co.uk is only used to communicate with you, process payments, and for delivery and dispatching purposes only. Information is used for the purposes of delivery to your address, whether home or business. We do not pass on or share your information with any other company, except in accordance with PayPal which is used for payment processing purposes only.
The information our website gathers from our customers contains the standard mandatory requirements of customer information. These include email address, name and company name, address, postcode and contact number. These details are stored in our website database which a customer may access and alter at any time using their personal username and password.
Phone numbers and email addresses are used by Trekfood only to provide order information for a purchase and any after care in relation to product orders.
All customer information held on our website may be removed at any time if requested. We only keep this data to provide customer care in the form of refunds, re-sending of goods or for further services required after the point of sale.
For your own peace of mind, we advise that all customers read through our Terms and Conditions prior to purchasing products from us. To guarantee and acknowledge your awareness of such terms please click the checkbox during checkout to proceed with your order and to confirm you have read and accepted the Terms and Conditions here at www.trekfood.co.uk
Customer Transaction Information (PayPal Checkout)
When you use the PayPal Services to send money to someone else or request money from someone else, we ask you to provide information related to that transaction. This information includes the amount and type of the transaction (purchase of goods, purchase of services, or simple money transfer), other purchase details and the email address, or phone number of the third party. Also, when you send money to another PayPal customer, you may be asked to provide personal details to that customer to complete the transaction. Those details may also be passed on to us from that customer. We also collect the Internet address (IP address) and other identifying information about the computer or device you use to access your PayPal account or use the PayPal Services, in order to help detect possible instances of unauthorised transactions.
We advise you as our customer on the security of your account to keep your account password confidential and to not share your account name or password with anyone. If you do share your account information with a third party, they will have access to your account and your personal information.
How cookies are used on our website
A cookie is a small settings file which is stored on our website, which remembers searches and details about your previous visits to our website, enabling a prompter experience for the next time you visit our website. It makes it easier to search products, as it remembers information to help you in your search. It is also useful for enabling you to remember your username and saves the hassle of retyping your username every time you visit our website. For example, when entering your username and password there is a check-box that is labelled ‘remember me’. You may click this box to allow your computer to remember your details or click again to remove the tick for your computer to not remember your details, however, you can disable this feature for example if you are using a public computer, in order to protect your username which can be found in the internet options of your browser.
This device helps us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Links to other websites
Controlling your personal information
You may choose to restrict the collection or use of your personal information on our website. This can be achieved in the following ways:
When registering with our website you may be asked to indicate whether you would like to receive any future advertisement of product or promotions. You may control this service by a small checkbox, which may be found when you purchase a product.
With regards to this service, you may change your mind at any time by emailing us at email@example.com or by phoning us via contact information found on our site or via a supplied invoice containing the relevant information.
If you believe that any information, we are holding on you after registration is incorrect or incomplete, please email or phone us as soon as possible at the above addresses. We will promptly correct any information found to be incorrect.
Terms and Conditions
Our terms and conditions explain our company’s policy on sale, returns and warranty. We aim to provide a more than satisfactory service to our customers.
1.1 A purchase is a binding contract of sale between the supplier and customer. This includes an agreement to our terms and conditions which must be acknowledged by Trekfood and the consumer.
1.2 An agreement is where a customer has decided upon their purchase and they produce payment; a payment indicated by a sale ticket or agreed between the supplier and consumer, and the supplier produces a receipt of sale. A contract has then been made.
1.3 A sale/payment is an exchange of our company’s goods to the customer in return for payment. Payment is accepted through cash or credit/debit card or via PayPal. We do not accept any other form of payment.
1.4 Our returns policy sets out our company’s policy on returns and exchanges, as well as warranty details.
1.5 Our warranty explains our company’s written promise to repair or replace a product that develops a fault within a fixed period. Our warranty works in conjunction with our returns policy.
1.6 A repair is service which our company and or product manufacture may provide for damages, and the nature and cause of the damage will depend upon the fee of service and or type of service.
1.7 Refunds can only be given for products that have arrived faulty or developed a fault over time and that are within any issued warranty period, or products that have been unused and are still in there unopened original packaging, once returned all items will be assessed and the appropriate refund/replacement issued.
2.2 All returning products must be returned direct to our company at our Lancaster Park location.
If you cancel an order you must return the goods to us at your own expense. All goods must be adequately protected against damage.
2.3 Customers returning goods must contact Trekfood prior to return, either by telephone or email. Contact details can be found online at www.trekfood.co.uk or via supplied invoice with goods.
2.4 Refunds cannot be given where there is no genuine fault or reason for return. Once a product has been accepted by a customer no refund can be give unless there is a fault and then only pending approval by our returns department.
2.5 After a sale has been made goods can be altered by the customer, at which point makes it difficult for the product to be resold and products can be kept by the customer up to lengthy periods of time in which time products have been used. It is therefore our policy to not offer refunds for no genuine reason.
2.6 Refunds cannot be given for physical damage and are not covered within our Warranty or manufacture warranty. For example; damaged or ripped fabric, bent frames, tampered electrical goods etc.
2.7 Other forms of monetary compensation can be awarded for non-refundable products; either a replacement of part, or repair to a damage product, which will be granted at an additional cost.
2.8 We recommend to our customers to contact us prior to trade fairs/shows by telephone or email for a more immediate service. Customers however must allow for any short delays for any products that may require order and delivery as our company cannot always promise that certain items may be in stock at our warehouse.
2.9 Costs will depend on the extent of damage which must be discussed with the supplier, as some repairs may vary in time and cost.
2.9 Refunds can only be given in the form of original payment.
3.0 All products come with a standard 30 day warranty, which becomes effective on the date of purchase. All electrical goods carry a 2-year manufacture warranty.
3.1 Our warranty covers faults only. This does not include physical damages. Please refer to our returns policy for more information.
3.2 We can only offer refunds within 30 days of date of purchase; however repairs or replacements can be offered for awnings/chairs etc based on individual buyer requirements and cause of fault.
3.3 Terms and Conditions of Warranty must coordinate in conjunction with our returns policy.
3.4 A charge will be incurred after the 30 day warranty has expired for any faults. This can be discussed with Trekfood, as costs will depend on the extent of the fault and the time it will take to repair the fault or replace if required.
3.5 All repairs require at least two weeks to be completed and this does require the product to be returned to our warehouse or manufacture. This allows our company the sufficient time to repair damages and faults and allows for any new stock to be ordered and delivered to our warehouse.
3.6 All receipts must be retained and must be presented to the supplier if any problems or issues arise, as proof of purchase, and proof of warranty. This is essential as we cannot offer our support without proof of purchase.
4.0 All website orders are made with www.trekfood.co.uk. We receive successful orders instantly and these are checked throughout the day, weekdays Monday to Friday, between the hours of 9:00am to 5:30pm in the summer season and 9:00am to 5:00pm during the winter season.
4.1 We aim to deliver a fast service to our customers, although it must be noted that orders placed on Thursdays and Fridays will not always be dispatched until early the following week.
4.2 All purchases are governed by PayPal Checkout. PayPal Checkout is a separate domain from our website; therefore our company remain a separate function from PayPal and we cannot accept any liability for any error made by PayPal Checkout. Please refer to our website’s disclaimer and security policy for more information.
4.3 All orders made via www.trekfood.co.uk must be accepted by PayPal checkout before any purchase can be made.
4.4 Payments must be received before any product is dispatched.
4.5 For any queries or problems, we advise our customers to email us directly at firstname.lastname@example.org, here we will be able to provide any help necessary.
- DELIVERY AND POSTAGE
5.0 We use a multitude of couriers and services for all dispatching. All products are packaged safely and securely and are insured up to the value of £100 pending service chosen on the day of dispatch in accordance to the Mail Service. Other delivery companies may be used in other circumstances in reference to the amount, size or weight of a item purchased.
5.1 Tracking numbers/ references are provided when dispatched and all products are insured during delivery if chosen or requested during checkout.
5.2 Delivery couriers and any other delivery service or company remain a separate function from our company and therefore we cannot be held responsible for any action made by such service or body.
5.3 We cannot be held responsible for any loss or damage or any liability made on behalf of any other delivery body once product has been dispatched. Our company however do retain all records/ receipts (for aftersales care only) should any problem occur.
5.4 Royal Mail Special Delivery guarantees a next day delivery by 1pm. However, this condition is not applicable to our terms and conditions as this condition lies solely with the Royal Mail Service, and not with Trekfood.
POSTAGE AND REFUNDS
6.0 Refunds of our postal costs will be given in conjunction with our returns policy, and terms. Therefore these sections will run in accordance to sections 1 and 2 of our terms and conditions; please refer back to these sections for more information.
6.1 Postal costs may be refunded if a product is being returned due to hardware faults. In this instance a customer may return a product, and provided a fault is found and runs in accordance with our returns policy and warranty we can then refund all postal costs incurred.
6.2 If there is no genuine hardware fault we cannot offer refunds of postage. We therefore ask for all returns being made for customers to contact us directly before returning the product, as this may be unnecessary as fault may be easily fixed or amended by following simple steps advised by us or our supplier.
6.3 Products being returned due to hardware/manufacture faults must be packaged safely and securely and sent to our company address. Our company will give full refunds of the postal cost under these circumstances.
6.4 We do not offer refund of postal costs for products being returned due to physical damage or for unwanted items.6.5 No refund will be given for postal costs incurred where a customer has returned a product for no specific purpose, i.e. there is no genuine hardware fault or customer has simply changed their mind